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Password Reset

Forgot your password? This guide shows you how to reset it and regain access to your account.

Forgot your password? This guide shows you how to reset it and regain access to your account.

Requesting a Password Reset

  1. Navigate to the sign-in page at https://sellfaster.eu/auth/sign-in
  2. Click Forgot password?
  3. Enter your registered email address
  4. Click Send Reset Link

Checking Your Email

After requesting a reset:

  1. Check your email inbox for the reset message
  2. The email will be from your organization's Sellfaster address
  3. Click the Reset Password button or link in the email

Note: The reset link expires after a limited time (typically 1 hour) for security reasons.

Setting a New Password

  1. Click the reset link in your email
  2. You'll be taken to the password update page at https://sellfaster.eu/update-password
  3. Enter your new password
  4. Confirm the new password
  5. Click Update Password

Password Requirements

Your new password must meet these requirements:

  • Minimum 8 characters
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • Special characters recommended for stronger security

After Resetting

Once your password is updated:

  1. You'll be signed in automatically
  2. Your previous sessions on other devices will be invalidated
  3. Use your new password for future sign-ins

Troubleshooting

Didn't Receive the Email

If you don't receive the password reset email:

  1. Check spam/junk folder - The email may have been filtered
  2. Verify the email address - Ensure you entered the correct email
  3. Wait a few minutes - Email delivery can sometimes be delayed
  4. Request again - Try requesting another reset link

If you see "Link expired" message:

  1. Return to the sign-in page
  2. Request a new password reset
  3. Use the new link promptly

Each reset link can only be used once. If you see "Link already used":

  1. Try signing in with your new password
  2. Request a new reset link if needed

Email Not Registered

If the system says your email isn't registered:

  1. Check for typos in the email address
  2. Try a different email if you have multiple accounts
  3. You may need to create a new account

Account Uses OAuth Only

If you signed up with Google (OAuth):

  1. Password reset doesn't apply - you don't have a password
  2. Sign in with Continue with Google instead
  3. To add password login, see Security Settings

Security Best Practices

When creating a new password:

  • Don't reuse passwords - Use a unique password for Sellfaster
  • Use a password manager - Tools like 1Password, LastPass, or Bitwarden help create and store strong passwords
  • Enable MFA - Add an extra layer of security with multi-factor authentication
  • Don't share your password - Never share your credentials with others

Getting Help

If you're still unable to reset your password:

  1. Contact your team administrator
  2. Reach out to support with your account email
  3. Provide any relevant error messages